Refund policy

 

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that it was when you received it, unused and in its original packaging. You will also need your receipt for proof of purchase. You may  be eligible for an exchange.

To start a return, you can contact us at admin@bottamedicalaesthetics.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without a return authorization will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact BMA immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. 

Exceptions/non-returnable items: Certain types of items can not be returned such as perishable goods, custom products, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Refunds: We will notify you once we have received and inspected your return, and let you know if a refund was approved or not. If approved you will be automatically refunded via your original payment method. Please understand it can take time to process your bank or credit card company to process and post the refund as well.